Outsourcing transcription services – especially insurance claim transcription services – can take a big load off busy firms. Decreasing the workload improves productivity, frees up staff for more critical items and ultimately saves on labor costs.
But before moving over to outsourced insurance transcription you should always do your due diligence and ask questions to ensure you’re using the right provider.
Question 1: What’s the turnaround time on insurance transcription?
Companies often state they can provide STAT orders within 24 hours for an extra fee but they rarely state on a website or in marketing materials just how long transcription takes without a STAT order. If you need documents turned around quickly on a consistent basis then be sure to ask what the average turnaround time is so you’re not left holding the bag.
Question 2: Can you explain the workflow?
You’re choosing to outsource, so the process is simplified. The last thing you want is to get involved with a transcription company that has a complex workflow and approval process. This approach requires you to work through multiple touch points and spend more time than necessary to turn around individual orders.
Question 3: How is data kept secure?
If you’re dealing with confidential information with insurance transcription, you want to make sure the provider offers state of the art encryption – which means going beyond just emailing completed documents to you when they’re finished.
Question 4: How do you operate?
Does the transcription provider work with in-house staff or are they more of a middle-man that in turn outsources to freelance transcribers? Do they work with next-generation speech recognition software? You want to fully understand who is working with your data, how they handle it, and the channels it passes through before the final transcripts reach you.
Question 5: Are you and your staff based in the US?
Even companies focused on speech recognition and digital transcription still utilize editors to review items before they’re sent to clients. Whether they only use editors or they also have transcribers on staff, you want to make sure they’re US Based. US Based transcription services have a better understanding of the subtle nuances of American English, our culture, tone, and the context of dialogue based on regions throughout the United States.
Ask the Right Questions to Get the Right Transcription Service
Echo Documentation Solutions is a US Based national dictation and transcription company making transcription faster, less expensive and more accurate. Contact us today to discover how Echo Documentation Solutions’ Dictation and Transcription Services can help you save money and improve employee productivity.
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