From insurance transcription to corporate, legal and medical transcription, each has its own unique challenges based on what the transcriber is listening to. Each has its own requirements such as the depth of what is recorded.
Workers compensation transcription is a more challenging subset because it’s not just facts, figures and technical data. Workers comp claims typically revolve around injured (sometimes seriously) employees, and distraught families.
In some cases these claims run into processing issues where they become a legal matter. Because of this, it’s important to choose a professional online transcription service that overcomes common challenges appearing during the workflow process.
The Emotional Challenge – Getting the Right Information
Transcripts for workers comp claims can contain detailed information surrounding traumatic events. While one shouldn’t block out the sensitive nature of these occurrences or turn off their compassion, professional transcribers must be able to focus on the important information without getting caught up or distracted by the humanity of the individual claim. Doing so could result in critical, subtle details that are easy to miss.
Getting Accurate Transcripts
Because workers comp claims are sometimes carried into legal proceedings, accuracy is very important. This can sometimes be a challenge due to the extensive details, investigations and long-winded recounting of events by the employee(s) in question as well as witnesses and other staff. Omitting even small details could dramatically alter the outcome of a claim, as could working with an overseas transcription service that misinterprets context and doesn’t have a grasp on the nuances of American English.
Rapid Completion of Workers Compensation Transcripts
Speed is a gamble with a large number of online transcription services. While an organization or agency might understand the need for a rapid turnaround, many transcription services see it as just another order unless it’s specifically ordered as STAT. Workers comp claims are often time sensitive, so working with a service that provides a guaranteed rapid turnaround is critical to overcome this challenge. Otherwise the employee(s) and their family could be left waiting for much-needed compensation.
Don’t Let Transcription Get in the Way of Claim Processing
Echo Documentation Solutions specializes in insurance transcription services, providing faster, less expensive and more accurate digital transcription services. Contact us today to discover how Echo Documentation Solutions can help you overcome common challenges in processing claims without breaking your budget.
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