Transcription comes in a variety of forms – it’s not as simple as recording what is said. When outsourcing insurance transcription services it’s important to understand which type of service is most appropriate for the individual interview or statement.
Clean Insurance Transcription
A clean insurance transcription is the process of typing out the essence or context of what is being said in an interview or claim rather than the entirety of what is being said.
Essentially the transcript is edited to remove filler or fluff, false starts, interruptions, noises, and other items deemed irrelevant to the investigation.
An example would be this original recorded dialog- “Well, I uh.. I um was at the light. And this guy, I think it was a guy, came speeding through the…. uh… the red. I ‘m sure it was red because mine just switched to green. And he… you know just as I started to go… he swerved and smashed in the side of my car… the left side, back here… back by my door on the driver’s side.”
A clean transcription of the same claim investigation could be: “I was at the light and this guy came speeding through the red light as my light switched to green. As I started to go, he swerved toward my car and smashed into my car near the back door on the drivers’ side.”
Normal Insurance Transcription
Normal transcription captures every bit of detail for an interview or statement as it is recorded. This includes all false starts, noises, coughing, nuances in tone, interruptions, side conversations that are audible, repeated words and other speech/sounds that occur during the recording.
In the above example, the original recording would be transcribed exactly as it takes place. If the individual being interviewed were to cough, stutter, chuckle or hesitate for a long period then this information would be recorded.
For an insurance claim investigation, a normal insurance transcription would be more appropriate. Even subtle changes in tone, delays and repeated statements could aid in processing a claim. For example, a repeated statement that changes even slightly over the course of an investigation could lead to the discovery of a false or misleading claim.
When outsourcing insurance transcription, it’s important to work with transcription services capable of accurately capturing the full detail of claims investigations, statements and interviews.
Accurate Transcription, Guaranteed
Echo Documentation Solutions is a national dictation and transcription solutions and technology provider making transcription faster, less expensive and more accurate. Contact us today to discover how Echo Documentation Solutions’ insurance transcription services can help you improve the quality and accuracy of your claim investigation workflow.
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