Monthly Archives: November 2013

Overcome Challenges in Workers Compensation Transcription

worker compensation transcriptionFrom insurance transcription to corporate, legal and medical transcription, each has its own unique challenges based on what the transcriber is listening to. Each has its own requirements such as the depth of what is recorded.

Workers compensation transcription is a more challenging subset because it’s not just facts, figures and technical data. Workers comp claims typically revolve around injured (sometimes seriously) employees, and distraught families.

In some cases these claims run into processing issues where they become a legal matter. Because of this, it’s important to choose a professional online transcription service that overcomes common challenges appearing during the workflow process.

The Emotional Challenge – Getting the Right Information

Transcripts for workers comp claims can contain detailed information surrounding traumatic events. While one shouldn’t block out the sensitive nature of these occurrences or turn off their compassion, professional transcribers must be able to focus on the important information without getting caught up or distracted by the humanity of the individual claim. Doing so could result in critical, subtle details that are easy to miss.

Getting Accurate Transcripts

Because workers comp claims are sometimes carried into legal proceedings, accuracy is very important. This can sometimes be a challenge due to the extensive details, investigations and long-winded recounting of events by the employee(s) in question as well as witnesses and other staff. Omitting even small details could dramatically alter the outcome of a claim, as could working with an overseas transcription service that misinterprets context and doesn’t have a grasp on the nuances of American English.

Rapid Completion of Workers Compensation Transcripts

Speed is a gamble with a large number of online transcription services. While an organization or agency might understand the need for a rapid turnaround, many transcription services see it as just another order unless it’s specifically ordered as STAT. Workers comp claims are often time sensitive, so working with a service that provides a guaranteed rapid turnaround is critical to overcome this challenge. Otherwise the employee(s) and their family could be left waiting for much-needed compensation.

Don’t Let Transcription Get in the Way of Claim Processing

Echo Documentation Solutions specializes in insurance transcription services, providing faster, less expensive and more accurate digital transcription services. Contact us today to discover how Echo Documentation Solutions can help you overcome common challenges in processing claims without breaking your budget.

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Why Outsourcing Transcription Overseas Could be Bad for Business

transcription outsourcingTranscription services including medical transcription and legal transcription are big business. It’s a service needed by countless industries and corporations, which has resulted in a boom of overseas agencies offering extremely cheap transcription.

These services, based in countries like India and Pakistan, offer affordable transcription due to the much lower cost of living in these regions. Unfortunately, with the lower rates comes lower quality – among other issues.

Certain industries can be easily outsourced to other regions in the world. For example, regardless of the native tongue programming languages are constant. Computer hardware and software development, coding, graphic design, web design, engineering – these all use universal languages. Transcription, involving American English, is far more difficult to outsource to a region where American English is not the native tongue.

Spending Time and Labor on Corrections – When transcription services are outsourced overseas, it’s not uncommon for a company to have to work with an editor or assign staff to make corrections. In fact, it can take on average four times longer to edit and process a script from a non-native speaker than with a transcript from a native English speaker.

The main reason is due to the fact that a non-native speaker simply doesn’t have the ear for the nuances of American English, or an understanding of the culture and context of the dialogue.

Security Concerns – When working with US based transcription services, an organization can be certain that they’re employing strict practices for the security of data as well as regulatory compliance (such as HIPAA). When utilizing overseas transcription there’s no guarantee that data will be secured, or that confidential information including data related to legal transcription and patient records remains private.

When privacy is compromised there’s always the potential for having to pay damages, fines or worse.

When working with US based transcription services for corporate, legal and even insurance transcription an organization can rest assured they’re getting the most accurate transcription. They will never have to deal with cultural or linguistic issues, and the final transcription follows formatting standards specific to the United States.

Fast and Efficient US Based Transcription Services

Echo Documentation Solutions is a US Based national dictation and transcription making transcription faster, less expensive and more accurate. Contact us today to discover how Echo Documentation Solutions’ Dictation and Transcription Services can help you save money and improve employee productivity.

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Tips to Improve Recordings for Insurance Claim Investigation

insurance transcriptionThe quality of your audio recording during an insurance investigation affects every aspect of transcription, especially the amount of time it takes to accurately complete the insurance claim transcription.  To generate a more accurate document, here are several tips to boost audio quality and accuracy of the final transcription.

  1. Try to minimize background noise during interviews and while taking statements.  Get the individual to speak in an area with minimal noise such as a private room, or another room in their home.  Poor quality microphones tend to pick up a lot of unwanted background noise, such as PC fans, electrical hums, tapping, chair squeaks and other bits of white noise.
  2. Make sure only one individual speaks at a time.  Otherwise conversation can become garbled and it’s difficult to know which individual is talking.
  3. Each individual should be directed to speak clearly and slowly and to speak in the general direction of the recording device.  It’s not uncommon for people to look upward, cover their face while talking, or hang their head and speak while discussing traumatic events, but this can muffle speech during a recording.
  4. Try to avoid refreshments or shuffling through papers and notes during an interview.  Talking into a cup while drinking is common, and shuffled papers or notes make sharp sounds that inhibit speech recognition during transcription.
  5. Utilize quality digital recording equipment that offers features that meet all your requirements.  Avoid analog recording devices, as master copies utilizing tape can be easily destroyed or compromised.
  6. For any digital recorder always make sure voice activated recording is turned off.  This prevents words from being clipped if there is a significant pause during an interview or statement.  Insurance transcription services aren’t always able to fill in the gaps if clipped words aren’t obvious.
  7. For accuracy during insurance transcription, using quality external microphones is always recommended over internal microphones that are mounted within a digital recording device (like a tape recorder).  Multiple uni-directional microphones offer the best sound when positioned to face the speaker over a single multi-directional microphone.
  8. If you feel a speaker may have been muffled or did not speak clearly, remember to ask them to repeat themselves.  The individual making the investigation or taking the statement can also repeat the answer back to the individual and ask them to confirm the statement for the most accurate record.

Accurate Transcription, Guaranteed

Echo Documentation Solutions is a national dictation and transcription solutions and technology provider with more than 14 years of experience in professional transcription.   Contact us today to discover the software, tools and tactics we use to improve the quality of your insurance transcription.

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Clean vs. Normal Transcription for Insurance Claims

transcription, insurance transcriptionTranscription comes in a variety of forms – it’s not as simple as recording what is said.  When outsourcing insurance transcription services it’s important to understand which type of service is most appropriate for the individual interview or statement.

Clean Insurance Transcription

A clean insurance transcription is the process of typing out the essence or context of what is being said in an interview or claim rather than the entirety of what is being said.

Essentially the transcript is edited to remove filler or fluff, false starts, interruptions, noises, and other items deemed irrelevant to the investigation.

An example would be this original recorded dialog- “Well, I uh..  I um was at the light.  And this guy, I think it was a guy, came speeding through the…. uh… the red.  I ‘m sure it was red because mine just switched to green.  And he… you know just as I started to go… he swerved and smashed in the side of my car… the left side, back here… back by my door on the driver’s side.”

A clean transcription of the same claim investigation could be:  “I was at the light and this guy came speeding through the red light as my light switched to green.  As I started to go, he swerved toward my car and smashed into my car near the back door on the drivers’ side.”

Normal Insurance Transcription

Normal transcription captures every bit of detail for an interview or statement as it is recorded.  This includes all false starts, noises, coughing, nuances in tone, interruptions, side conversations that are audible, repeated words and other speech/sounds that occur during the recording.

In the above example, the original recording would be transcribed exactly as it takes place.  If the individual being interviewed were to cough, stutter, chuckle or hesitate for a long period then this information would be recorded.

For an insurance claim investigation, a normal insurance transcription would be more appropriate.  Even subtle changes in tone, delays and repeated statements could aid in processing a claim.  For example, a repeated statement that changes even slightly over the course of an investigation could lead to the discovery of a false or misleading claim.

When outsourcing insurance transcription, it’s important to work with transcription services capable of accurately capturing the full detail of claims investigations, statements and interviews.

Accurate Transcription, Guaranteed

Echo Documentation Solutions is a national dictation and transcription solutions and technology provider making transcription faster, less expensive and more accurate.  Contact us today to discover how Echo Documentation Solutions’ insurance transcription services can help you improve the quality and accuracy of your claim investigation workflow.

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