Because of the unique nature of the English language, transcription services become an important part of business when speech is recorded or dictated. When we transcribe we give direct specification to the pronunciation of words.
If every day spelling reliably indicated the actual pronunciation of words then insurance transcription likely wouldn’t be necessary – but it doesn’t in most cases. This is due to the fact that spelling in the English language is blatantly irregular.
An example is the English word “write”. We know that the W must be ignored. When pronounced, it is identical to “rite” and “right”. These words, known as homophones, could be misinterpreted if one were merely listening to a recorded insurance claim investigation. It would be up to the listening to identify the context.
Those processing insurance claims and listening to these investigations have to contend with the ambiguity inherent in a lot of spelling sequences. Some spellings are entirely ambiguous. Consider hearing the word “entrance” – is the speaker using the words “entrance” or “entrants”.
Even an individual with an advanced understanding of the English language, such as an employee tasked with insurance transcription in house, could sometimes forget important phonetic rules – even basic ones. Outsourcing to an insurance claim transcription service provides insurance companies with a professional experienced in phonetic transcription, ultimately producing more accurate transcriptions. Something that is critical when documentation much be used for financial and legal representation around events that occurred.
This is also why speech recognition and voice to text software should be avoided. While an affordable solution, there are typically issues with accuracy where phonetics are concerned. Software does not often understand the context in which a word is used. It uses algorithms to assume the most appropriate spelling or word based on the speech of the individual. Speech issues in a recording could lead to improper insurance transcription – which can lead to problems if legal issues arise surrounding a claim.
Get Claims Processed Faster with Outsourcing
Echo Documentation Solutions is a national dictation and transcription solutions and technology provider making transcription faster, less expensive and more accurate. Contact us today to discover how Echo Documentation Solutions’ insurance transcription services can help you improve the quality and accuracy of your claim investigation transcription.
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