When someone files a claim on their insurance policy, it is typically a high-stress situation. They want fast results, and as the claims adjuster, you do too. There are ways to increase efficiency in your office and work flow to speed up the whole process, allowing you to handle more claims.
Three Ways to Increase Efficiency
- Embrace Technology onthe Road. Laptops, digital cameras and wireless internet have made it easy for claims adjusters to conduct business from multiple locations in a single day, but technology can still speed up the process. Whether you look into a mobile dispatch service or phone and computer applications that encompass the entire claims process – from statements and photographs to signatures and submissions – there are tech solutions that can make your work go faster.
- Make Access Easier with Electronic Storage. When it comes to document storage and access, finding a specific sheet of paper in a mountain of papers can be time consuming and annoying. It doesn’t have to be. A digital storage system allows you to type in the name of a document and it’s ready to access. This means fewer hours searching for documents or typing information into multiple forms – just copy and paste when necessary. This type of system also cuts the wait time for documents from one department to another.
- Outsource Transcription Duties. Notetaking and organization can be very time consuming. During calls or meetings, it also takes your attention away from your client. If you record these meetings and outsource transcription, this allows you to concentrate on your customer. With the right company, you’ll be confident that the transcript of your conversation is accurate and complete, instead of spending hours typing up your notes yourself. Just record your meetings, send them for transcription and move on to the next claim on your list. It’s that fast and easy.
A full-service digital recording and transcription service can speed up your information gathering process significantly. Contact Echo Documentation Solutions for a free quote.